What is August?

August is a lifestyle period brand making period care for everyone who menstruates.

We’re on a mission to reimagine period care and destigmatize periods for ALL. Our journey began in January 2020, when we started gathering our Gen Z community together to identify gaps in period care. We spent two years working towards democratizing period health education and building our Inner Cycle community before finally launching sustainable and comfortable products in June 2021.

We deeply value inclusivity and transparency and actively work to ensure that August is and continues to be a brand that is inclusive of anyone who menstruates – regardless of gender, race, culture, and ability.

Why are you called August?

August stands for dignity and respect, and the word August (besides being a month of the year) translates to “majestic dignity.” We believe caring for your well-being is a noble pursuit, and at August, we hope to help ALL menstruators unlock their full potential and internalize this dignity throughout the month, every month.

How do I track my order?

Once your package leaves our warehouse, you should receive a shipping confirmation email with your tracking information! If it’s been five days since the order was confirmed and you haven’t received tracking, please reach out to care@itsaugust.co.

Do you offer free shipping?

We offer free shipping on orders over $50.

How much is shipping?

Shipping costs $6.99 per order. Free shipping is offered for orders over $50!

Where do you ship to?

We currently only ship to the United States directly through our website. For international shipping, please see Shop Mayple and Amazon.

Do you offer expedited shipping?

For the time being, we only offer standard shipping, which takes approximately 5-7 business days.

Where do your products ship from?

Our products are shipped from our Middletown, PA warehouse and orders are typically processed within 1-3 business days.

What shipping carriers do you use?

We mostly use UPS for shipments, but we also use DHL, USPS, and FedEx.

How long will it take to receive my package?

Once the order leaves our warehouse in Pennsylvania, the delivery time is estimated to be 5-7 business days, depending on where you live in the US. Keep an eye out for an email from care@itsaugust.co with tracking information as soon as it’s shipped!

My tracking link says my order is being returned to sender. What should I do?

Your order is most likely being returned to our warehouse due to an insufficient address.  If you opted in to Navidium shipping protection, please reach out to care@itsaugust.co and include your full address (including your apartment or unit number if applicable). Please contact us within 30 days of being notified that your package is being returned to the warehouse.

It’s been over 10 days since my order was placed and it hasn’t arrived yet. What should I do?

Please reach out to care@itsaugust.co and include your full address (including your apartment or unit number if applicable). We’ll make sure you’re taken care of.

What is your return policy?

We do not accept any returns at this time and all items are final sale. Period care items are personal care products and our factories are not equipped to determine if returns are safe for reshipment.

If you experience difficulties with receiving your order, please reach out to us at care@itsaugust.co within 30 days of the original attempted delivery and we will do our best to resolve the issues.

What happens if my products arrive damaged?

We do try our best to secure our packages, however, some factors like shipping and handling are outside of our control, and issues like this can happen. If you opted in for our shipping protection Navidium, please send an image of the damaged item(s) to care@itsaugust.co within 30 days of receiving it and we’ll go ahead and process a reshipment.

Where are your pads/liners made? What are they made of?


Our pads are manufactured in China and are made up of the following:

1. Top Sheet: 100% Certified Organic Cotton
2. Core: Chlorine Free Natural Wood Pulp and Super Absorbent Polymer
3. Back Sheet: Plant Based PLA
4. Release Paper, Sticker and Adhesive
5. Wrapper: Water-Soluble Polyvinyl Alcohol

Our liners are made of the following:

1. Top Sheet: 100% Certified Organic Cotton
2. Core: Chlorine Free Airlaid Paper
3. Back sheet: Plant Based PLA
4. Release Paper, Sticker and Adhesive
5. Wrapper: Water-Soluble Polyvinyl Alcohol

Where are your tampons made? What are they made of?


Our tampons are manufactured in Germany and made with 100% organic cotton. They are fitted with a BPA-free plastic applicator. The raw materials are carefully screened and approved from a legal and product safety point of view by a Eurotox Registered Toxicologist who is approved by the German Association for Pharmacology and Toxicology (DGPT).

Ingredient list: Absorbent Material and Cover- 100% Certified organic cotton Withdrawal String and Sewing Thread- 100% Certified organic cotton and paraffin wax Applicator - Polyethylene Wrapper - Polyethylene

Can you explain the sizing of the August products? What’s the difference between the pad sizes?

We have one liner size and three pad sizes:

• Liners — 155mm long with no wings and 5mL absorbency
• Day pads — 245mm long with one set of wings and 60mL absorbency
• Night pads — 285mm with two sets of wings and 80mL absorbency
• Long Night pads - 360mm with two sets of wings and 100mL absorbency

And three tampon sizes:

• Light tampons — Holds up to 6 mL of liquid
• Regular tampons — Holds 6-9 mL of liquid
• Super tampons — Holds 9-12 mL of liquid

How should I dispose of my August products?

August pad and liner wrappers are BPI-certified compostable. This means they have undergone testing and certification including Biodegradation Testing which assesses the item's ability to break down into carbon dioxide, water, and biomass within a certain time frame. Please be sure to remove the inner paper liner and the paper tab. We recommend that you compost the wrappers in your municipal compost.

What certifications does August have?

August has the following certifications with more to come in the future.

• One Percent for the Planet
• FDA
• BPI Certified Compostable (for the pad and liner wrappers)
• ISO 9001
• Climate Neutral Certified
• 100% Net Plastic Recycled via Plastic Collective

How should I store my August products?


Since August pad/liner wrappers are water soluble, it’s best to store August products in a dry, cool environment away from moisture and in the original box when possible.

Do August products expire?


You can find the expiration date of August tampons on the individual box. The shelf life of our pads is four years from purchase.

What products are on the roadmap for August?


August has many exciting things in store. We are always looking to expand our period care line and have received so much great feedback from y’all! If you have any suggestions, drop us an email at care@itsaugust.co and/or join the Inner Cycle.

I have feedback about the products. Where should I send this?

Yes! Thank you! We want to hear from you! Please send any feedback to care@itsaugust.co.

How can I stay updated about new product releases?

If you haven't already, we would love for you to join our community, the Inner Cycle, where events and unfiltered period discussions are always happening. We always post product dev updates there first! Hope to see you there :)

In addition, you can sign up for our email and text lists on our website. To subscribe to our text list, text “August” to 243-41. Message rates may apply.

We also announce new product updates on our socials!

How do you source your ingredients?


Our organic cotton is sourced from suppliers in Turkey from farms in Turkey, Kyrgyzstan and Tajikistan.

Are August products organic?


August products are made of 100% certified organic cotton.

Do August products have titanium dioxide?


August products do not contain titanium dioxide. Here is a helpful article we wrote about it.

Are August products bleached?


The organic cotton in our products is bleached with Peroxide. (No chlorine bleach!) This article explains this a bit more thoroughly and actually cites our med board member, Dr. Alyssa Dweck! "First, organic tampons are typically made from 100 percent organic cotton unlike regular tampons, which are made of rayon and/or non-organic cotton. Organic tampons are also bleached with peroxide, while conventional tampons are bleached to be bright-white with chlorine. According to Dweck, when tampons are bleached with chlorine, it creates dioxin as a byproduct. Dioxin is a known carcinogen (a substance that is capable of causing cancer) and possible hormone disruptor, but—and this is a big but—the FDA requires all tampon manufacturers to monitor dioxin levels, Dr. Dweck says, so it's not something you need to worry about, says Dr. Dweck."

What merch options do you have?


We have staple pieces (such as our hoodies and zipper pouches) and limited edition items (such as our cramp clamps and August caps). We will have more limited edition merch in the future!

Can I exchange/return merch?


If your item arrives damaged and you purchased Navidium shipping insurance at checkout, please reach out to care@itsaugust.co and include a picture.

Do you have a sizing chart for your hoodies? (In inches)

What subscription plans do you offer?

We currently offer subscription plans for every 1, 2, 3 or 6 months. You can skip, edit or cancel your subscription from your account home.

How do I start a subscription?

You can start a subscription by heading to itsaugust.co/shop. Select either 1, 2, 3, or every 6 month subscription and proceed to checkout!

When am I charged for my subscription?

If you sign up for a subscription, it will renew automatically on the frequency interval you choose. You will be charged for your subscription on the renewal date as stated in your account home. Frequency intervals can be changed from the account home.

How do I log into my account to see my subscription?

You can log into your account via itsaugust.co/account.

Troubleshooting logging in - 

1. Go to account home and enter your email address. 
2. Login with the code sent to your phone number/email. 

If it says no subscriptions are active and you believe you have a subscription, there is a good chance you created your August account with another email or mistyped your email address when first creating your account. Please reach out to care@itsaugust.co for more assistance.

I’m having trouble logging into my account. What should I do?


Double-check if you have entered the correct email address associated with your August order. Please make sure to check your spam or junk folder for the login confirmation link if you chose to login with email. If you are still having trouble, please email us at care@itsaugust.co with your name, the email you think you used, your shipping address, and a past order number if possible.

How can I make changes to my subscription?


You can make changes to your subscription by logging into your account on our website. You must confirm any changes via your account home by 12pm PT the day before your subscription renews if you want the changes reflected in the upcoming month’s August box (this includes changes to products, frequency, date, and shipping address). If you make changes to your subscription after your next box is already processed, your subscription changes will not reflect until the subscription renewal.

How do I change the date my subscription next renews?


You can make changes to your subscription renewal date through your account home. If you have trouble logging in, see the “How do I log into my account to see my subscription?” FAQ. 

Once you are logged in scroll down to view your current active subscription. 

1. If you would like your subscription to renew immediately, click “Get now” 
2. If you would like to change the date of your subscription renewal, click on the calendar icon labeled “next order date.” 
3. A calendar will pop up for you to select a new subscription renewal date. 
4. Please make sure to click confirm once you have selected your new renewal date. 

How do I change my delivery frequency?

You can make changes to your delivery frequency through your Account Home. If you have trouble logging in, see the “How do I log into my account to see my subscription?” FAQ. 

Once you are logged in, scroll down to view your active subscription. 

1. In the icon bar under your shipping and billing address, click the button with three dots labelled “more” 
2. Select “edit frequency” 
3. You can select the every 1, 2, 3, or 6 month option. 
4. Please make sure to click save when you have completed all the changes you want to make. 

Changes to your account need to be made at least 24 hours before your box ships. 

How do I update my shipping address?

You can make changes to your shipping address through your account home. If you have trouble logging in, see the “How do I log into my account to see my subscription?” FAQ. 

1. Once you have entered your account home, scroll down to view your active subscription box. 
2. Click “edit” next to the shipping information. 
3. From there, you can edit all parts of your shipping details, including name, postal code, and apartment/unit number. 
4. Please make sure to click save when you have completed all the changes you want to make. 

Changes to your account need to be made at least 24 hours before your box ships. 

How do I update my billing information?

You can make changes to your billing address through your account home. If you have trouble logging in, see the “How do I log into my account to see my subscription?” FAQ. 

Once you have entered your account home, scroll down to view your active subscription box. 

Click “edit” next to billing. 

You can update your card information, billing address, or both.

Please click “add card” to save the information once you are done. You are also able to select which card you would like to be your primary payment method.  

What if I’m moving or traveling?

Moving?
If you know your new address, you can go ahead and update it in your account home for future orders. If not, feel free to push the date your subscription next renews as explained in the “How do I change the date my subscription next renews?” FAQ.

Traveling?
You can change the date your subscription next renews as stated above.

I have a subscription, but when I log into my account, it says I have no active subscriptions and no past orders. What should I do?

There is a chance you entered your email address incorrectly when first creating a subscription. Please reach out to care@itsaugust.co with your name, email address, shipping address, and any past order number if possible, and we will help locate your account.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. We usually encourage subscribers to cancel their subscriptions at least 24 hours before their subscription renews to guarantee that the cancellation has gone through.

How do I cancel my subscription?

You can cancel your subscription plan by logging into your account on our website (itsaugust.co/account). We usually encourage you to make changes to your subscription at least 24 hours before your subscription renews to guarantee that the change will be made in time before the next renewal. Canceling your subscription has no impact on previous orders generated and processed from the subscription.

Here is a step-by-step breakdown of how to do this:

1. Go to itsaugust.co/account and continue with Apple or Google log in or enter your email address.
2. If it says no subscriptions are active and you believe you have a subscription, there is a good chance you created your August account with another email or mistyped your email address when first creating your account. Please reach out to care@itsaugust.co for more assistance.
3. Click “Cancel Subscription.” Please help us understand your reasons for canceling and follow the prompts to ensure cancellation.
4. To check that your subscription is canceled, your account home should read “No Active Subscriptions."

What is your cancellation policy?

Cancellation Policy: You must confirm your cancellation via your account home by 12pm PT the day before your subscription renews if you don’t want the upcoming month’s August box. If you confirm your cancellation after your next box is already processed, your order will still ship out but your subscription will not renew again moving forward.

How can I engage with the August community?

You can engage with our community by joining our Geneva group chat, the #InnerCycle, where we have many different chat rooms and host weekly programming about periods and beyond!

What is the Inner Cycle community?

The Inner Cycle community is a group of 5k menstruators and non-menstruators from around the world having conversations every day to reimagine the period experience to be more empowering and inclusive.

How can I join the Inner Cycle?

You can join our Inner Cycle community on the Geneva App here: https://bit.ly/3kv077o.

Does August have a referral program?



Yes, we do - give $10, get $10! You can find a referral link on your Account Home under the “Your Details” tab. For every new August customer that uses your referral link to purchase, they receive $10 off their order and you receive $10 in store credit. The referral link will only work if the person purchasing using your link has never purchased from August before. 

I have questions related to periods. What are some resources I can look to?

We got you! Check out our searchable Ask August educational database and blog for medically verified information on menstrual health! Here are some our favorites:

• How To Use A Tampon
• How to Use A Pad
• Menstrual Period Disorders: An Overview
• Should I be scared of TSS? (Toxic Shock Syndrome)

What is August doing to support sustainability?


We do a lot to make the period care you know & love as sustainable as we can! Check out our Impact & Sustainability page to learn more.

• We are carbon neutral! By investing in carbon offsets to fund renewable energy programs, we’re able to bring our emissions back down to net zero. We do this by contributing to GRID solutions and the Surfrider Foundation.
• We are committed to being fully transparent when it comes to the sustainability of our products because greenwashing is NOT it.
• Our core ingredient, organic cotton, uses generally less water, produces fewer greenhouse gas emissions, and supports healthy soil and nearby waterways.
• Innovative Products: Our products are sustainable without sacrificing quality. Innovative Products: Our products are sustainable without sacrificing quality. Meaning, hypoallergenic, fragrance-free, harmful chemical-free, and super absorbent products for YOU!

How does August give back?

We believe businesses have the responsibility to give back and work to reimagine capitalism. As we grow, we will actively uplift others with monetary and meaningful support.

With every single purchase including subscription renewals, we donate 2 pads to No More Secrets. We also have surprise donation days for our different non-partner profits listed below.

Here are our non-profit partners.

No More Secrets

No More Secrets, Mind Body Spirit Inc is a Philadelphia-based period non-profit on a mission to decrease stigmas, silence, and secrecy by increasing self-esteem, socialization and self-love. Lynette and her daughter Nya created the nation’s first ever menstrual hub, The Spot. What started as a place to visit for free period care blossomed into a community institution and safe space for marginalized menstruators.

Since our launch in 2021, we have donated over 120K period care products to menstruators in need with No More Secrets.

Point of Pride

Point of Pride helps the most vulnerable members of our community feel seen and supported through access to life-saving health and wellness services. Their programs include an annual trans surgery fund and HRT access fund, along with electrolysis support for trans femmes, free chest binders, and free femme shapewear.

The Surfrider Foundation

The Surfrider Foundation's mission is to reduce plastic pollution, protect oceans, ensure fair beach access, support coastal preservation, and protect clean water. Over the past 10 years, they have removed 650,000 lbs of trash from oceans and beaches. They have more than 80 chapters across the US.

GRID

GRID delivers free, clean solar electricity to underserved communities while also cultivating a pathway to clean energy jobs. They are the nation's largest nonprofit solar installer, and they offer a variety of workforce development and service learning opportunities, from solar training to paid internships.

What is the August Advocates Program?


The August Advocate Program is a growing community of students who have successfully advocated for period care accessibility in their schools + community.

How can I become an active member?


Official AAP members are currently limited to students who successfully bring period care to their schools! As an August Advocate member, you will directly work with your school (or non-profit) administration to purchase August products for the restrooms.

How can I get August products in my school?


To get the ball rolling, you can do the following: Chat with your teacher or faculty member about how you are interested in bringing August period products to the bathrooms on campus Have your admin email care@itsaugust.co expressing interesting in bringing August to campus

We want to make a couple of things clear - as an August Advocates member, you will work directly with your school (or non-profit) administration to purchase August products for the restrooms. At this time, we will only be working with schools in the U.S. and will only be responding to emails from a teacher or faculty member.

Thank you again for taking the time to get involved with our August Advocates initiative. We can’t wait to potentially work with your school to make this happen!

Do you provide free period care in schools?

While the products would be free to you, your school would purchase the period care products, just like how they have to purchase toilet paper. Period products are essential!

How can I deepen my engagement with the program?

We’re kicking off a referral program with our AAP community. Currently, if you refer one additional school who successfully brings August period products to their campus, you will become an August Advocate Leader! And if you refer 5 schools who successfully bring August period products to their campus, you will become a Senior August Advocate Leader!

What are some benefits of being an AAP member?

Community is a huge part of our business, and our hope is to engage with this group as we grow. Whether you’re a member, leader, or senior leader in this community, we will be offering promotions, hosting events, sharing information, and ultimately deepening our relationship with you all. As always, if you have any ideas on what you would like to see from us, please let me know! We are stoked to stay connected with you and watch you help smash period stigmas!

How can we contact you?

You can contact us at care@itsaugust.co, via text (once subscribed to our text list), and also on Instagram DM’s @itsaugustco.

To subscribe to our text list, text “August” to 243-41. Message rates may apply.

Are you hiring?

The best place to find out is on our LinkedIn page.